Exam Number/Code: 9L0-004
Exam Name: Apple Desktop Service Exam
Questions and Answers: 77Q&As
Updated: Mar-04-2010
1.Where is the BEST place to look for information regarding special take-apart tools for an Apple
product?
A.Discussions
B.Service News
C.User's manual
D.Service manual
Correct:D
2.Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for
replacing a processor?
A.Views
B.Basics
C.Take Apart
D.Troubleshooting
Correct:C
3.According to Apple service manuals, what steps should you take before performing any
take-apart steps when replacing a part in any Apple product?
A.Lay the product on its side so it will not fall over.
B.Update the product's firmware to the latest version.
C.Discharge the CRT and establish an ongoing ground.
D.Gather all necessary tools and perform all preliminary steps.
E.Order all available service parts for the appropriate configuration of the product.
Correct:D
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